Nobody is born a senior adjuster
Happy Tuesday, The claims industry is in a bit of a pickle. Start with the good news. Jacobson and Aon just dropped their Q3 labor study, and 89% of carriers say they’ll increase or hold their headcount over the next twelve months. Forty-nine percent plan to actually add people. Claims sits in the top three […]
That Somebody Is an Adjuster
Hey, it’s Josh. Huge week, with a heavy heart. Before we get into it, I have a favor to ask… Help me build something: the 2026 Claims Adjuster Survey I’m putting together real numbers about what adjusters actually earn, what workload looks like, and what motivates someone to make a move. It’s completely anonymous. The […]
What an ATS actually reads
There’s a scam targeting job seekers right now. A role I’m working. And a podcast listener shoutout. Let’s get into it. Market Pulse I’m currently working on an in-house claims supervisor seat at a self-insured organization in Orange County (CA). This is a great opportunity and a stepping stone into risk management. Working claims for […]
Comfortable but going nowhere
INTEL FROM THE KRU Comfortable but going nowhere There’s a specific kind of stuck that I hear about regularly. It isn’t the layoff. It isn’t the job you hate. It’s the one where the money is fine, the benefits are good, the work is manageable, and you look up one day and realize you’ve been […]
Ghost Jobs, Real Talk: A Recruiter’s Inside View
I ran my first marathon Saturday. Blew up at mile 22, got carried home by the kindness of a total stranger, and finished. More on that at the bottom. But first: a third of the job postings you’re looking at might be fake. Let’s talk about it. MARKET PULSE: The Jobs That Don’t Exist […]
There’s no easy button in this business
Happy almost 4th. Short week for a lot of us, so I’ll keep this one tight and useful. Here’s what I’m seeing. MARKET PULSE Something came up in a thread I started in the RISE community last week, and the response told me it’s bigger than I thought. A lot of experienced claims people are […]
Claims Recruiter Office Hours (Ep. 25)
Intel from the Kru This week marks 25 episodes of the Claims Recruiter Office Hours weekly livestream. This has become the highlight of my week, every week. We started this stream with one goal: create educational content to help 100 job seekers level up in the insurance industry. So far we’ve helped 23 find jobs […]
Everyone called it slow. Here comes Arthur.
Hey there, Fun one this week. The hurricane season picked the perfect moment to make a liar out of me, plus some resume help, an honest thought about this job, and an album I’m obsessed with. Let’s get into it. Market Pulse Last week I was out here telling everyone the 2026 hurricane season looks […]
The Hidden Cost of Ghosting Candidates | Intel from the KRU
There is a lot of noise on LinkedIn right now about companies ghosting candidates. I hear about it constantly from the people I talk to every day. At ITC this year I heard Jesse Cole, founder of Savannah Bananas, make a point that stuck with me. He talked about how when you call a company, […]
The AI Jobs Apocalypse That Never Happened | Intel from the KRU
Market Pulse Two years ago the conversation was everywhere. AI is going to eliminate claims adjusters. Automation is coming. Your job is at risk. Then a funny thing happened. The adjusters are still here. Even the loudest voices in AI are walking it back now. The prediction that white collar jobs would be gutted by […]